My items were destroyed or forsaken in shipping, or are clearly defective on arrival.
Please send an email to [email protected] with details of your damaged, missing, or faulty item. Our customer service AI has been programmed to "Reasonable and Friendly" setting.
I purchased a part, put it in a robot, and it got destroyed. I want a refund/replacement.
Our customer service AI has determined "Killed in Action during Combat" is an invalid reason for refund/replacement.
I want to return an unused, unmodified, working product.
New items in original condition can be returned, with shipping at the buyer's expense.
An incorrect order arrived.
Please send an email to [email protected] with details of your incorrect order. Issues will be dealt with on a case-by-case-basis.
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